Patient Information

At our Los Angeles veterinary animal hospital, we have been caring for Los Angeles pets for over 50 years. We are committed to providing the gold standard of preventative and emergency care at the most reasonable price.

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process easier for both you and your furry companion.

Our Pet Care Philosophy

We are honored to be able to provide care to pets in Los Angeles. Our friendly and caring staff are committed to providing the absolute best care to your pet.

We are passionate about preventative care, client education and providing comprehensive emergency and preventative care to Los Angeles pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit, Pet Assure and Scratchpay as financing options. They offer an easy application process that will give you results in minutes. Petassure and other pet insurance are also accepted.

• Will I be provided with an estimate of costs?

  We will always provide an estimate of the cost of our service before treatment. Unexpected complications may arise during treatment that can impact your bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

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• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all domestic pets such as cats and dogs. Unfortunately, we do not specialize in the care of exotic pets.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you have given consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required prior to further treatment, with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  An upfront deposit is required in all emergency cases. Once our veterinarians have examined your pet, you will be given an estimate for treatment based on the course of action.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.